Request a refund
Last updated: August 6, 2026
Refund Policy
Monetary refunds are evaluated at Wondercraft’s discretion. If you are unsatisfied with the Services, you may request a monetary refund subject to the criteria below.
You may request a full monetary refund within seven (7) days of your initial subscription purchase provided that less than ten percent (10%) of your monthly Credit allowance has been used at the time of the request.
Monetary refunds are not available for Recurring Subscription renewals or other recurring charges. Please ensure you cancel before the next billing date shown in your account (Billing & Plan) in Wondercraft Creative Studio to avoid additional charges.
Initial subscriptions purchased at a discount or as part of a promotion are not eligible for monetary refunds. If you downgrade your subscription plan mid-cycle, any partial, pro-rated value will be applied as a credit against your next subscription charge and will not be provided as a monetary refund.
Send refund requests to support@wondercraft.ai with your reason for the request, your Wondercraft account name and email address, and a screenshot showing usage of less than ten percent (10%) of your monthly Credits. Requests will be assessed case by case and processed within ten (10) business days. If approved, funds will be returned to the original payment method. Refunds will not be granted if you have violated these Terms or if your account has been suspended due to misuse.